RAPID RESPONSE
PROGRAM
DTSI's Rapid Response Program is Engineering's
answer to our clients' need for immediate
resolution of their inquiry and troubleshooting
requirements. It was developed in accordance
to our company's standardization of our call
escalation process as well as the delineation
of Help Desk's duties and responsibilities.
With the Rapid Response Program in
place, clients simply need to dial the
hotline
757-TECH
(757-8324) and the Command Center will
immediately attend to their call.
Response time actually varies depending on client's
location
| Within Makati City |
30 Minutes |
| Ortigas Area |
1 Hour |
| Manila Area |
2 Hours |
| Alabang Area |
2 Hours |
| Outside Metro Manila |
3 to 5 Hours |
With the Rapid Response Program, DTSI anticipates
an increase in customer satisfaction. Clients
can expect a round-the-clock technical assistance,
thus, be assured of continuity in their
respective business operations.
(c) 2006 DTSI. All Rights Reserved. 
