Business Communication Solution

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DTSI UNIFIED SOLUTIONS

DTSI’s global experience and local knowledge are the compelling factors addressing the uncertainties that come with setting up an outsourced center in a foreign country such as the Philippines. With DTSI as your partner, you only need to deal with a single vendor to provide the system requirements of your potential facility.

Incubator. A fully-functional outsourcing facility in the Philippines leased to potential contact center locators and tailored to meet your requirements. With DTSI’s Incubator, you can gain actual experience operating a call center and evaluate compatibility with the local environment without the risk of being unable to recover huge investment costs.

Key features and benefits:

• Zero capital outlay. You experience first hand how to run a call center in the Philippines for a fraction of the investment required for setting up a full-blown facility.

• Low-risk. Given 3-6 months of actual operations, you are able to adequately assess how the Philippine business environment fits with your business objectives without the burden of sunk costs.

• Customized facilities. You lease a facility equipped with top-quality business communications systems and IT infrastructure that is tailored to meet your specifications. It also includes a reliable security system and 24/7 technical support. Incubator also addresses your staffing requirements.

Turnkey. A total business outsourcing solution that bundles a complete range of leading industry products and value-added services designed to address your unique needs. DTSI becomes your single point of contact in the Philippines, assuring you of fast build-out without compromising high quality standards.

Key features and benefits:

• Local knowledge, technical expertise. We understand the inner workings of the local business set up that include knowledge on regulations and incentive systems. We also have a thorough understanding of the operational requirements of a contact center, having installed more than half of total call center seats in the Philippines. In addition, DTSI also employs highly skilled and certified engineers and managers to take charge of the project from design to roll out..

• Single point of contact. DTSI offers end-to-end solutions that free you from the tedious task of having to coordinate multiple vendors to be able to set up your facility. Our solutions also encompass such areas as human resources, finance and accounting services.

• Cost-effective. We can negotiate the best prices for you while assuring you of top-of-the-line applications and equipment from the best brands the industry has to offer.

• 24/7 technical support. We provide remote and on-site technical assistance for proper maintenance and troubleshooting concerns that may arise to ensure that there are no major service disruptions for your critical operations.

Case Study:

SITEL Customer Care Philippines, Inc.

Challenge: SITEL Corporation wanted to provide a cost-effective contact center model for their English speaking clients around the world. SITEL Corporation recognized the advantages being offered by the Philippines as a natural hub for U.S contact center with English being the second national language and the primary business language, reinforced by the Filipino's affinity with the U.S. culture.

Solution: The SITEL Customer Care Philippines Inc. was up and running within two months by working with just one partner - DTSI. DTSI presented to SITEL a comprehensive line of services designed to assist and guide in building a contact center in the Philippines .

Business Value Created: Partnering with DTSI resulted in a 25% savings on capital expenses for SITEL. DTSI secured the best possible location for their call center, provided fast build-out of the facility that worked extremely well with remote supervision.