RESOURCE MANAGEMENT SERVICES

Overview:  

People are the key to unlocking corporate success. The world of information technology is no different. The competency of your technical personnel can make, or break, your company. DTSI is the leading systems integrator having the expertise in designing, implementing and supporting complex communications solutions for small and large enterprises. In the contact center industry, we have installed more than half of total seats in the Philippines. Backed by nine years of service in the industry, we are in the best position to provide you with technical professionals through our Resource Management Services (RMS). With RMS, we bring DTSI’s brand of technological know-how from our backroom to yours.  

We will go through a collaborative process with you regarding your technical manpower requirements. With professional and proficient recruitment personnel coupled with a large database, we engage in the meticulous process of finding just the right person for the task—from analyzing the job that needs to be filled to searching for the best persons, from careful screening of applicants to the smooth placement of the successful candidate. DTSI has successfully deployed highly trained and skilled professionals not only for Philippine corporations but for US clients as well. 

Solutions: 

• Executive Search addresses the requirements of the top contact centers, IT companies, and telecommunications companies for senior and middle management personnel. We dedicate account managers to our valued clients to ensure that proper attention is given to their requirements. Our careful selection process includes conducting background checks and providing pre-employment medical services. We have a heavy bench to power up our search for the best manager for your company.

Key features and benefits:

• Meticulous screening process. Before a suitable candidate walks through your doors, he or she would have gone through several interview stages with our recruitment personnel. DTSI shoulders the cost of background and reference checks, as well as extensive medical examination for each possible candidate processed.

• Cost-effective. You save time and money spent on advertising and screening a long queue of applicants. We do this for you. Our methods target persons who would best fit your job description and your company culture.

• Onsite Services position trained and certified professional staff to client sites to maintain their operations for a more focused and personalized service from DTSI. Knowing the demands of the industry, we assure clients of immediate deployment of carefully screened and highly skilled technical personnel. We also monitor contracts, offer legal assistance, and provide a payroll system to ease the burden of clients entering into contracted/project services.

Key Features and Benefits:

• Immediate deployment. Our experience in the industry assures you of top-caliber technical staff at the soonest possible time. Onsite services also go through the careful screening process that includes background checks and a series of interviews. This service contributes to the smooth running of your operations, making certain that you are getting the best support for your system.

• Administrative support. DTSI makes sure documentation requirements such as the medical certificate, NBI Clearance, Birth Certificates among others are met. We check on the status of contracts and offer legal assistance should the need arise. Our relationship does not end with deployment. We also monitor the performance of the onsite professional staff to ensure your satisfaction with our service.

 
 

Case Study:

ICT Group Inc.

Challenge: ICT needed an entire team consisting of five onsite engineers. Candidates were required to be a graduate of ECE (Electronic Computer Engineering) with strong experience in technical maintenance. The lead time was three days. 

Solution: The DTSI recruitment team utilized competitive intelligence in researching suitable candidates. Following a 3:1 ratio, three candidates per required engineer, DTSI provided ICT fifteen candidates, who had gone through in depth interviews and background checks. This allowed their IT director to zero in on the best candidate. Within 3 days, DTSI provided ICT an entire team of onsite engineers.  

Value Created: Our targeted search, through research and with the use of our extensive database, enabled us to quickly find the best candidates for ICT without them having to undergo the tedious process of screening or to spend on steep advertising costs.

 

 

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