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ENGINEERING SERVICES

Overview:

You now have the top-of-the-line technology infrastructure in place for your company. How do you ensure that your system performs at peak levels?

DTSI knows clients need the assurance that their networks are always running in top condition. We are committed to provide you with 24/7 technical support, lower maintenance costs and improve reliability with remote and onsite technical assistance.

Solutions:

Maintenance. DTSI provides reliable 24/7 technical support from highly trained engineers for preventive and corrective maintenance. This is crucial for businesses that cannot afford to have service disruptions. Should the need arise, DTSI also provides immediate hardware replacement.

Key features and benefits:

• Continued business operations . We offer a variety of support options, whether comprehensive or standard, to meet the needs of your business. This includes hardware repair, replacement services and software support, preventing potentially disastrous network outages.

• Reduced operating costs . Our service reduces the expense of retaining a large number of network maintenance staff and enhances the effectiveness of existing personnel.

On-Site Services. DTSI deploys trained and certified professional staff to client sites for a more focused and personalized maintenance service.

Key features and benefits:

• Immediate deployment . Our experience in the industry assures you deployment of highly-skilled technical staff at the soonest possible time, contributing to the smooth running of your operations.

• Administrative support . We make sure documentation requirements such as the medical certificate, NBI Clearance, Birth Certificates among others are met. We also verify status of contracts and offer legal assistance should the need arise. Upon deployment DTSI also monitors the performance of the onsite professional staff to ensure you with quality service.

Rapid Response. DTSI’s 24/7 call-in helpdesk is manned by our expert engineers to ensure adequate response to clients’ queries and troubleshooting requirements. Engineers may also be dispatched on site if necessary.

Key features and benefits:

• Round-the-clock reliability . DTSI provides 24-hour Command Center to provide assistance, protect your infrastructure investment, maximize your network’s performance, and minimize downtimes.

• Extensive expertise and experience . Our maintenance services are staffed by highly skilled and certified professional staff who can supplement gaps in technical support resources.

Case Study:

Accenture

Challenge: After tapping DTSI for the implementation of their technology investment, Accenture required onsite engineers to administer and ensure the smooth running of their systems.

Solutions: We deployed very capable and highly trained professional staff to maintain their network and to address multi-site concerns.

Value Created: Having onsite engineers assured Accenture that their unique and specialized maintenance requirements are met. This service also contributes to the facility of staff movements from one site to another, allowing employees to be immediately linked to the network after each transfer.