Business Communication Solution

	Business Communications Systems
	Contact Center Solutions
	Consulting
	Resource Management Services
	Anthem Solutions
	Other Solutions

BUSINESS COMMUNICATIONS SYSTEMS

Overview:

In today's fast-paced world, businesses face mounting challenges to be able to stay ahead of the game. DTSI solutions can help enterprises be more competitive by providing better service to their customers. We enable you to improve responsiveness to customers and associates alike by offering seamless communication for multi-site enterprises. These easily translate to improvements in efficiency through the convergence of communication applications and operational cost reductions.

Solutions:

Telephony Solutions integrate different applications and translates traditional business communication modes into a single network.

Key Features and Benefits:

• Functionality. Being able to integrate different media forms enables new applications and advanced features to be added to the system to suit the client's business requirements.

• Scalability and flexibility. Its modular design and architecture allow the technology to grow with the enterprise as needed. It may be configured according to client specifications and has maximum port capacity.

• Investment protection. Since it is able to keep pace with changing needs by simply adding or integrating other applications, clients do not have to start from scratch with each new requirement.

• Cost Reductions. Businesses generate operational savings in two ways: by having just one reliable network infrastructure instead of maintaining two networks, and by being able to transmit information through the less expensive IP technology instead of using traditional media.

Messaging Solutions improve an enterprise's communication system with call answering and messaging capabilities, and by ensuring high quality voice messaging. This can merge different modes of information such as electronic mail, voice, facsimile and SMS into one system to better serve customers.

Key Features and Benefits:

• Scalability and reliability. The system's capaciy can be expanded to cater to growing subscribers and supported by adequate ports. The investment is also protected by allowing straightforward upgrades.

• Accessibility. Users have easy visual access and can manage their messages through a simple PC based graphical interface, thereby increasing productivity and efficiency in the workplace.

Audio/Video Conferencing enables meetings to take place among participants from multiple locations.

Key Features and Benefits:

• Flexibility and customization. This may be designed to best fit the client’s conferencing needs, from small offices to large meeting rooms with its wide range of high quality monitors and displays, conferencing systems and sound systems, as well as furniture selection to choose from to fit your business environment.

• State-of-the-art. This conferencing solution utilizes the highest quality resolution and video picture quality that is currently available in the market, offering high performance features that can be configured to meet unique client requirements.

• Content security. The system provides encryption that ensures protection of information that is transmitted and allows you to have complete control over documents.

• Easy to use. Audio conferencing solutions allow voice communication and content sharing with a simple push of a button. It is also simple and time efficient as it does not require any applications to be downloaded for each meeting or for any advanced meeting schedules to be arranged.

Case Study:

JP Morgan

Challenge: JP Morgan wanted to put up its own contact center. In line with this, the company also needed a network that would facilitate communication within the local office as well as with its offices located in India and Japan .

Solution: JP Morgan tapped DTSI for the design and implementation of its contact center facility. As part of the package, we also put in place a voice over IP based network and the Intuity Audix Voicemail System to streamline communication, not just in the Philippines but also with branches in other parts of the world.

Value Created: The IP Telephony technology effectively brought down overseas call expenses for JP Morgan thereby reducing their operating costs. The company was also able to generate savings in terms of capital expenses from having a network that is able to merge both voice and data, instead of having to maintain an infrastructure for each.

The messaging system provided JP Morgan employees more flexibility since they are able to access voice mail whether they are in the office or at their homes. Voice messages can also be customized, depending on the time of day that customers or associates would call.