Most people are familiar with call centers and the various means of communication found in most modern offices today. But when asked who puts these integrated, complex systems together, many remain clueless. Here is where Diversified Technology Solutions International, Inc. (DTSI) comes in. As the leading systems integrator and technology solutions provider in the Philippines, DTSI makes these complex business processes easier, faster and less costly, thus enabling its valued customers to focus on its core competencies.

A reputed IT company, DTSI has penetrated the relatively young industry of call centers as one of its core products, Contact Center Solutions, provides the needed upgrade in the industry’s operations. Some of the integrated services that run the more prominent call centers of today- Ambergris, Client Logic, Harte Hanks, People Support and Convergys-include automatic call distribution, which efficiently routes incoming calls; call management system, which collects and organizes information in real time; interactive voice response system, which provides intelligent and automated self-service transactions; computer telephony integration, an electronic bridge linking telephones with personal computers; and a call recording system, a quality assurance tool.

For those companies overseas that wish to set up outsourcing centers in other countries like the Philippines, DTSI has its right-shoring service. This is further categorized into two separate offerings: Incubator, a fully functional outsourcing facility leased to potential contact center locators; and Turnkey, a total business outsourcing solution that bundles a complete range of leading industry products and value-added services. DTSI also caters end-to-end solutions, from site selection and design to installation and support services.

DTSI intensifies its efforts in bolstering enterprises achieve their business objectives as it acquires one of the largest pool of highly skilled and certified professionals who ensure the technical expertise in every solution implemented.

In 2003, DTSI established its U.S. office in Phoenix, Arizona -proof positive of the quality work and excellent products the company offers in both its local and U.S markets. In a time where any piece of good news is most welcome, DTSI is in a unique position to usher in more international investors into our shores.