Aspect Software, Inc., the world’s largest company solely focused on the contact center, and DTSI, a leading systems integrator and technology solutions and services provider, today announced that they have entered into a strategic partnership to cater to the growing requirements of the Philippines contact centre market. Under the terms of the agreement, DTSI will distribute all Aspect Software products.

The agreement enables DTSI to simplify business operations for its customers by offering them Aspect Software contact center solutions including Aspect eWorkforce Management and Aspect EnsemblePro which help enterprises reduce complexity, increase flexibility, achieve business goals and deliver results within cost and time constraints without compromising the quality of their operations or the experience they deliver.

Aspect eWorkforce Management, the market-leading workforce management solution according to industry analyst research, enables companies to plan, manage and optimize the performance of multiskilled, multichannel, multisite and outsourced staffing resources accurately and efficiently. Aspect EnsemblePro is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal capabilities, recording and quality management, and unified reporting and administration.