Most people are familiar with call centers and the various means of communication found in most modern offices today. But when asked who puts these integrated, complex systems together, many remain clueless.

Here is where Diversified Technology Solutions International, Inc. (DTSI) comes in. As the leading systems integrator and technology solutions provider in the Philippines , DTSI makes these complex business processes easier, faster and less costly, thus enabling its valued customers to focus on its core competencies.

Indispensable products and solutions

DTSI solutions translate to improvements through the convergence of communication applications and operational savings. For example, DTSI's business communications systems such as telephony, messaging and audio/video conferencing make communication easier and faster, thereby generating savings from efficiency and expediting work for overall improved performance.

One of its core products, Contact Center Solutions , has taken the relatively young industry of call centers to greater heights. Some of the integrated services that run the more prominent call centers of today- Ambergris, Client Logic, Harte Hanks, People Support and Convergys-include automatic call distribution, which efficiently routes incoming calls; call management system, which collects and organizes information in real time; interactive voice response system, which provides intelligent and automated self-service transactions; computer telephony integration, an electronic bridge linking telephones with personal computers; and a call recording system, a quality assurance tool.

For those companies overseas that wish to set up outsourcing centers in other countries like the Philippines , DTSI has its right-shoring service. This is further categorized into two separate offerings: Incubator , a fully functional outsourcing facility leased to potential contact center locators; and Turnkey , a total business outsourcing solution that bundles a complete range of leading industry products and value-added services designed to address the client's unique needs.

DTSI offers end-to-end solutions, from site selection and design to installation and support services-all they need from just a single point of contact. What's more, it has forged strategic partnerships with global technology leaders including Avaya, Lucent, Aspect and Verint, allowing it to provide customers with world-class converged voice and data products and solutions.

Of course, expert solutions come from expert resources. DTSI takes pride in having one of the largest pool of highly skilled and certified professionals who ensure the technical expertise in every solution implemented. Its solid reputation in the IT industry drive it to intensify its efforts to help enterprises achieve their business objectives.

In 2003, DTSI established its U.S. office in Phoenix , Arizona -proof positive of the quality work and excellent products the company offers in both its local and U.S markets. In a time where any piece of good news is most welcome, DTSI is in a unique position to usher in more international investors into our shores.