Media Center   Ads & Events Press Room                     June 27, 2005 DTSI, Lucent bring cost-effective voice and data technologies to new PeopleSupport center Diversified Technology Systems Inc. (DTSI), the Philippines' leading systems integrator, and Lucent Technologies, a global leader in communications solutions, team up to supply and install cutting-edge voice and data technologies to PeopleSupport's new location on Ayala Avenue in Makati City. Through the partnership, PeopleSupport, one of the fastest growing contact centers in the country, benefits from DTSI's integration expertise and Lucent's Packetstar PSAX Multiservice Media Gateways which enables the rapid delivery of voice and voice and data services over a single, cost-effective edge and access platform. "This ensures the successful voice transport from a contact center's headquarters (usually located in the U.S.) to the Philippines," says Edsel Alvarez, DTSI Pre-Sales Head. "The platform also guarantees huge cost savings for PeopleSupport, due to reduced capital investment and operating costs. It also simplifies operations and network complexity by collapsing multiple technologies into one platform," he added. "Under DTSI-Lucent partnerships, contact centers are offered a reliable, flexible and cost-effective technology that responds to their needs," says Gerry Topacio, DTSI General Manager. "We look forward to this partnership serving more in the country's sunshine industry in the future," he added. DTSI, with its large pool of highly trained and certified engineers, has the capability to effectively deliver the solutions provided by Lucent. DTSI and Lucent have been partners since the dawn of call centers a few years ago, revolutionizing the booming contact center industry through a proactive understanding and response to the needs of today's enterprises. Their recent team up for PeopleSupport affirms the leadership of the two companies in the contact center industry. << Back to Press Room (c) 2006 DTSI. All Rights Reserved.