In a press briefing, DTSI Executive Vice-President and Chief Operating Officer Mike Cardenas said they expect business to double this year with the company’s sales revenues already hitting P400 million this month. Last year, DTSI registered sales revenues of P260 million.

The company currently services 32 contact centers and has installed over 10,000 call center seats out of approximately 20,000 seats in the country today.

“The call center is approximately 80% people and 20% technology. We make sure the technology works. We want to make the cots of technology as low as possible, “ Mike Cardenas said.

DTSI, which was founded in 1997 as a joint venture between Fujitsu Philippines and NewGen Holdings, is a systems integrator and technology solutions and services provider for call centers.

It provides solutions for business communications, network infrastructure, building electronics, business software and offers information technology and human resource outsourcing.

Mr. Cardenas said DTSI would target some 250,000 small and medium enterprises in the United States as the prospective clients that would consider outsourcing their non-core operations to call centers in the Philippines. He added the country has the edge in the call center business as the country has good communication facilities and labor force. “The Philippines has superior infrastructure in placing calls to and from the US. India has good infrastructure within the country,” he said.

But DTSI Manager of Plans and Controls Florian Groebel said the Philippines must maintain its edge in the call center business as India and China are catching up. Among DTSI’s customers are Accenture, AIG, AmbergrisSolutions, APAC, Convergys, Contact World, Customer Contact Center, ICT, Infonxx, PeopleSupport, Philippine Long Distance Telephone Co., SourceOne and SVI Connect.