Automatic Call Distribution (ACD)

	ePBX
	IP Telephony
	Customer Relationship Management
	Automatic Control Distribution(ACD)
	Internet Call Center
	Computer Telephony Integration (CTI)
	Predictive Dialing Systems
	Enterprise Class IP Solutions (ECLIPS)
	Communication Manager

AUTOMATIC CALL DISTRIBUTION (ACD)

Tthe foundation of the customer care solutions portfolio. It offers call routing solutions for organizations with between 12 and several thousand agents.