Computer Telephony Integration (CTI)

	ePBX
	IP Telephony
	Customer Relationship Management
	Automatic Control Distribution(ACD)
	Internet Call Center
	Computer Telephony Integration (CTI)
	Predictive Dialing Systems
	Enterprise Class IP Solutions (ECLIPS)
	Communication Manager

Computer Telephony Integration (CTI)

Powerful business rules routing, computer telephony integration, and information-tracking increase the efficiency and effectiveness of the contact center. Avaya Interaction Center is an interaction management software that routes, manages, records, and reports on customer interactions across a variety of communication channels, including Web, e-mail, and advanced telephony systems.