Communication Manager

	ePBX
	IP Telephony
	Customer Relationship Management
	Automatic Control Distribution(ACD)
	Internet Call Center
	Computer Telephony Integration (CTI)
	Predictive Dialing Systems
	Enterprise Class IP Solutions (ECLIPS)
	Communication Manager

Communication Manager

Designed for today’s multi-vendor, multi-location network environments, Avaya Communication Manager is a feature-rich voice application software with call processing capabilities and contact center functions. It supports widely accepted application-programming interfaces that enable a range of Avaya and third-party applications. It is scaleable to meet the changing needs of the smallest to largest enterprises, and provide up to 99.999% reliability.