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DTSI understands that clients need the assurance their systems are
fail-safe and operating at expected operational levels at all times,
regardless of circumstances.
- Maintenance Services provide
reliable 24/7 technical support services delivered by highly trained
and certified engineers who are seasoned experts in preventive
and corrective maintenance. No business can afford disruptions
in services, and DTSI provides technical support and hardware
replacement to ensure maximum availability.
- PlatformManager, powered
by Nectar, is an intelligent platform that converges monitoring
and management of the layers of the network, systems infrastructure
and applications to insure optimum uptime and availability. It
provides a unified business service view of an entire application
or its delivery system regardless of its complexity.
PlatformManager allows us to provide information that tells exactly
how a system issue is affecting the business elements it supports
in your operation, lowers Mean Time to Repair (MTTR) and provides
business level SLAs and reporting on all aspects of your technology
solutions, business communications systems, communications infrastructure,
and IT infrastructure supported by DTSI.
- On-site Services. DTSI deploys
trained, certified professionals to ensure focused, personalized
support services. This service provides lower maintenance costs
and ensures the deployment of engineers who are knowledgeable
on their clients' systems and environments.
- Rapid Response. This 24/7 helpdesk
is manned by seasoned engineers to ensure fast, efficient response
to clients' queries and troubleshooting requirements, including
dispatch of on-site engineers.
- Staff Augmentation. DTSI delivers
engineering and technical staff augmentation to support our clients'
operational requirements on a customized delivery basis. We match
skills and experience to our clients' required expertise providing
on-site and remote resources in support of their business imperatives.
These technology solutions and business communications systems
specialists deliver business value and enable cost containment
in flexible deployment models.
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