DTSI Hosted Solutions

It's an age old business problem-small to mid-sized companies have the desire to grow, but have limited human and capital resources. Today's business environment, the economic uncertainty, and the speed of technological advancement, has made this problem more widespread than ever. If companies are to survive, they need alternatives to traditional, on-premise infrastructure solutions. They need a way to reach out to more customers and provide a way for more customers to reach them-affordably, efficiently, and in the manner best suited to their needs. DTSI is offering those companies a solution.

DTSI's suite of managed contact center and communication products, services, and facilities include Hosted Internet Protocol Telephony (IPT) and Contact Center solutions. DTSI-a company that has successfully served Fortune 500 companies since 1997 by providing end-to-end, state-of-the-art business solutions that enable our clients to conduct business world-wide. DTSI's complete suite of Contact Center Solutions enables contact centers of all sizes and BPO services providers, to optimize operations for maximum efficiency and productivity, resulting in improved profitability and quality of customer interactions.

DTSI's hosted solutions will help you reach new customers in your region or around the world, and give them a way to reach out to you-affordably and efficiently with little or no up-front capital outlay. Our solution allows your company to compete on as large a scale desired with security, reliability, and flexibility. Your company can rapidly ramp up with the security of predictable monthly costs, the most current technology, and custom design and integration, all with a single point of contact.

DTSI's Hosted Contact Center is built on an industry-leading contact center platform powered by Avaya. This state-of-the-art solution allows companies to continue to focus on their core business and serving their clients by providing a custom, turnkey solution to expand their market base. DTSI has been providing this type of service to large companies for years and has found a way to extend our best-in-class solutions to small and mid-sized companies. Whether it is IPT services, Automatic Call Distribution (ACD), Call Management System (CMS), Interactive Voice Response System (IVR), Computer Telephony Integration (CTI), Call Recording System (CRS), Predictive Dialer System (PDS), Workforce Management (WFM), or all of the above, DTSI provides the platform for flexible growth in a predictable and affordable cost structure.

When should you consider a Hosted Contact Center Solution?

• New center, market or application launch
• End-of-life or technology refresh cycle decisions
• Hybrid/remote location expansions
• Cost/capital reductions considerations
• Functionality limitations with current infrastructure
  

All of this gives you a powerful competitive advantage and a strong value proposition to your customers, increasing wallet-share and customer retention. For more information on how to effectively and affordably expand your reach to your customers, contact marketing@dtsiusa.com.