|
|
|
DTSI provides our clients with far more than technology solutions
and IT outsourcing services. We offer our clients an array of business
consulting and professional services to support operational efficiency
and attainment of their goals and objectives.
Our team of consultants assists clients in identifying
inefficient or sub-optimal business processes through end-to end
evaluation and analysis and then formulate recommendations for optimization.
DTSI works closely with our clients to create strategic plans that
support their service delivery and business development objectives
Our consulting competence results from many years
of hands-on industry and contact center experience, solid leading-edge
communication IT outsourcing and technology solutions expertise.
Together, they enable us to offer responsive and proactive consulting
services that address our clients' onshore and offshore business
process and operational requirements. These include:
- Philippines Business Consulting.
DTSI's presence in the Philippines provides access to the Philippines'
thriving BPO industry and attractive workforce, valuable insights
to strategic office locations, and compelling business opportunities
for future growth and development.
- Technical Infrastructure Consulting.
DTSI's technical consultants help manage investment risk by providing
clients with world-class IT infrastructure design enabling them
to meet business objectives. We develop IT infrastructure roadmaps
that guide clients through the process of identifying the best
technology investments for their specific requirements.
- Staff Augmentation. DTSI
delivers engineering and technical staff augmentation to support
our clients' operational requirements on a customized delivery
basis. We match skills and experience to our clients' required
expertise providing on-site and remote resources in support of
their business imperatives. These technology solutions and business
communications systems specialists deliver business value and
enable cost containment in flexible deployment models.
- Contact Center Value Assessment.
DTSI's business consultants analyze the overall contact center
for operational effectiveness, maximum design, and utilization.
The discovery provides us with the data necessary to recommend
process, policy, and procedure redesign, develop key performance
indicators for operation effectiveness, and recommend technology
solutions and applications to impact the bottom line.
- Telecom Cost Assessment.
DTSI's business consultants review and analyze the total communications
costs of the voice and data network services. By understanding
requirements and existing capacity, we help reduce costs, right-size
services, and validate consumption. Working with our clients,
we recommend ways to provide immediate cost savings and establish
a process to continuously optimize the organization's communications
expense and effectively manage the inventory of assets.
- Multi-site Contact Center Design and
Implementation. With our client's current contact
center needs and their future vision as guides, we design and
implement a modular enterprise communication solution enabling
the management of all business locations. Our solution leverages
best-in-class cost models from telecom carriers and technology
solutions partners. We create a repeatable process ensuring telephony
technology standards in every physical location and reducing total
cost of ownership (TCO).
- Merger and Acquisition Technology
Integration. With an understanding of current technology
solutions and future requirements as guides and with our clients'
input, we build a prioritized roadmap to integrate technology
solutions and processes. Our approach incorporates the underlying
risks and migration relative to business impact before integration
begins, minimizing disruption and cost while delivering an integrated
technology solutions platform.
- Disaster Recovery Plan and Design.
Our business consultants design, build, deliver, and test business
continuity plans based on our client's service demands and regulatory
requirements. We guide our clients to practical solutions between
high availability, risk, and cost when making and implementing
a disaster recovery plan.
|
|
