|
|
|
|
|
|
The Challenge
Ambergris Solutions wanted to transform customer care - traditionally
a loss-leading cost center - into an engine of profit growth, as
well as a means to differentiate contact center service offerings
in an increasingly competitive environment.
The Solution
DTSI provided Ambergris Solutions with state-of-the art customer
contact center solutions that feature a low-cost, high-quality customer
relationship management (CRM) system and back-office process management
solutions to deliver services to its North America-based clients.
These solutions comprise a fully integrated multi-channel service
that encompasses voice, e-mail, fax, and web-based support, and
employs cutting-edge technology through a fully redundant, complete
fiber-optic network.
Value Created
Equipped with scalable network resources, Ambergris Solutions was
able to launch new programs and scale existing programs far more
rapidly than its closest competitors - in many cases, taking less
than a month from start to finish. The operational efficiency of
DTSI solutions-including high reliability of equipment and the system's
ability to process large volumes of calls - minimized costs for
the company. The reliable business continuity character of the system
translated to additional revenues for Ambergris.
|
|
